Privacy policy

Information we collect

When you contact The Second Story or submit an availability inquiry, we may collect your name, email address, telephone number, requested dates, length of stay, number of occupants, pet information, and anything you choose to include in your message.

Our hosting provider may also process limited technical information, such as an IP address, browser type, device information, and basic site activity, to deliver and protect the website.

How we use information

We use inquiry information to respond to you, discuss availability, determine whether a property may be a suitable fit, maintain business records, and protect the security and lawful operation of our business. A website inquiry is not a rental application. Screening information is requested separately only when appropriate.

Service providers

We use service providers to operate portions of the website and communications process. These may include our website hosting provider, Formspree for inquiry delivery, and Google services for business email and availability management. Their own privacy terms apply when they process information on our behalf.

Retention and sharing

We retain information only as reasonably needed for the purposes described above and for applicable legal, accounting, and business requirements. We do not sell inquiry information. We may disclose information when required by law, to protect legal rights, or to service providers assisting with legitimate business operations.

Your choices

You may ask to review, correct, or delete information you submitted, subject to any legal or record-retention obligations. Contact us at staythesecondstory@gmail.com or 864-326-5352.

Updates

We may update this policy as the website and our services change. The effective date above identifies the current version.